Longbridge Financial has integrated the AI-driven platform from One Diligence to modernize its loan servicing operations—achieving a 60% reduction in common data errors and meaningfully enhancing the borrower experience.
The initiative stemmed from Longbridge’s objective to improve how it verifies data between origination systems and loan documents during servicing transfers. After evaluating multiple providers, Longbridge selected One Diligence for its advanced machine learning and document intelligence capabilities.
“Since implementation, we’ve already seen more than a 60% reduction in common data errors, directly contributing to a smoother borrower experience,” said Richard Burke, Senior Vice President of Servicing and Operations at Longbridge Financial.
How the AI Platform Works
The One Diligence platform leverages multiple AI engines to:
- Analyze and interpret loan documents
- Cross-check data points across systems and files
- Automate validation and flag discrepancies
- Eliminate manual data entry and expedite reviews
Within minutes, verified results are delivered to servicing specialists, accelerating accuracy and decision-making.
Impact on Longbridge Servicing Operations
According to One Diligence CEO Alex Goldovsky:
“The efficiencies Longbridge has gained using our AI platform have significantly enhanced their loan boarding process. Lenders can now identify and correct discrepancies faster, improving both operations and borrower outcomes.”
Since going live, Longbridge reports improvements in:
- Data integrity and cross-system consistency
- Reduction in servicing exceptions
- Better tracking and resolution of recurring data issues
A Step Forward in Reverse Mortgage Servicing Modernization
This move underscores Longbridge’s commitment to leveraging AI and intelligent automation to improve servicing quality, compliance, and customer experience in the reverse mortgage space.
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